Controller

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

The Director of Account Management leads ChowNow's post-sale revenue engine — owning renewal and retention across our restaurant base, partnering with Sales to drive expansion through cross-sell and upsell, and reactivating churned customers through a structured winback motion. You'll be accountable for the activation and adoption of new products as ChowNow's suite continues to grow, ensuring customers realize value quickly and the revenue follows.

This is a transformational role. ChowNow is in an exciting phase of new product launches and an evolving go-to-market motion, and we're looking for a leader who can act as a change agent — building the playbooks, team structure, and operating cadence needed to scale a modern Account Management function. You'll bring the strategic vision to set the direction, the operational rigor to execute against it, and the leadership presence to bring the team and cross-functional partners along with you.

Reports to the Vice President of Sales and will oversee the Account Management (Restaurant Success) Team consisting of 4 managers, 1 Team Lead and 25 individual contributors with a portfolio of 16K+ clients. This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Core Responsibilities:

Accounting Operations & Close

• Own the monthly close process, including multi-entity consolidation in NetSuite and the mechanics of consolidating our international subsidiary
• Own financial reporting and the reporting package to leadership including flux analysis and financial statements
• Oversee equity administration and stock-based compensation accounting
• Own our spend management platform, including procurement, corporate card spend, expense reimbursements, and bill pay/AP processes.
• Own banking relationships across our US and Canadian entities, along with related bank compliance reporting
• Own corporate insurance and vendor renewals across both entities
• Serve as a trusted partner to finance leadership and cross-functional teams, and as the primary point of contact for our external audit, tax, and banking partners
• Drive continuous improvement and automation of close and accounting processes as the company scales

Revenue, Billing, & Reporting

• Own the quote-to-cash process end to end, including billing configuration, revenue recognition, and improvement of scalable billing processes and procedures
• Partner cross-functionally in evolving our billing and financial systems as the business grows
• Own recurring MRR reporting used for commissions and bank reporting

Audit, Internal Controls & Compliance

• Own the annual financial statement audit end-to-end, including readiness, PBC coordination, and controls-testing preparation with our external auditors
• Own and strengthen the internal control environment across financial reporting and key operational processes, including documentation, monitoring, and remediation of control gaps as they arise
• Own and refine governance infrastructure, including the delegation of authority matrix and signature and authorization policy
• Manage non-financial-statement audits (i.e.., sales & use tax, business tax, unclaimed property) as they arise
• Own our multi-jurisdiction sales & use tax compliance program, including active audits
• Monitor and assess the impact of changes in sales tax law and adapt our compliance approach accordingly
• Coordinate with our external tax firm on the income tax provision and compliance cadence

You Should Apply If You Have:

• Bachelor’s Degree in Accounting or Finance and CPA designation preferred
• 7+ years of progressive accounting experience, including time in a Controller or Assistant Controller capacity
• 3+ years of direct people management experience
• Public accounting foundation (Big 4 or national firm) preferred
• Deep US GAAP knowledge, with hands-on experience in areas such as revenue recognition, stock-based compensation, and business combinations
• Experience owning a multi-entity monthly close and consolidation process. International subsidiary experience is a strong plus
• Track record of leading external audits and strengthening internal controls over financial reporting
• Experience managing and developing an accounting team, ideally a distributed one
• Comfort operating hands-on in a lean, fast-moving environment, able to own details as well as build out processes
• Highly proficient with NetSuite as well as experience with a modern tech stack (Ramp, Carta, etc.)

About Our Benefits:

• Estimated Base Salary: $220,000- $260,000 (depending on candidate experience and location)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

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