MANAGER

Job Summary

We are seeking an experienced, responsible and results-driven Retail Manager to oversee the overall operations and business performance of our retail outlets.

The successful candidate will be responsible for managing daily retail operations, driving sales growth, supervising staff, controlling inventory, maintaining product quality and ensuring excellent customer service.

The candidate must possess strong leadership, operational and business management skills, with a proven ability to improve retail sales, operational efficiency and profitability.

Key Responsibilities

1. Retail Operations Management

• Oversee the overall daily operations of retail outlets to ensure smooth and efficient operations.
• Establish, implement and monitor standard operating procedures (SOPs).
• Ensure stores are properly maintained, clean, organised and presentable.
• Monitor store opening and closing procedures.
• Conduct regular outlet inspections to ensure operational standards are maintained.
• Identify operational problems and implement improvements.
• Ensure compliance with company policies and relevant regulatory requirements.

2. Sales & Business Performance

• Develop and implement retail sales strategies to achieve monthly and annual sales targets.
• Monitor daily, weekly and monthly sales performance.
• Analyse sales trends and identify opportunities to increase revenue.
• Plan and execute promotional campaigns, seasonal promotions and marketing activities.
• Monitor product sales performance, pricing and gross profit margins.
• Develop strategies to increase customer spending and repeat purchases.
• Ensure each outlet achieves its sales and profitability targets.

3. Staff Management & Leadership

• Recruit, train, supervise and motivate retail staff.
• Plan manpower requirements and prepare staff duty rosters.
• Set performance targets and monitor staff productivity.
• Conduct staff performance appraisals and provide coaching.
• Ensure adequate manpower coverage during peak operating hours.
• Handle staff discipline, attendance and workplace issues.
• Develop a positive, professional and customer-focused working environment.

4. Inventory & Stock Management

• Oversee inventory control, stock replenishment and stock movement.
• Ensure sufficient product availability across all outlets.
• Monitor stock levels, slow-moving products and expiry dates.
• Conduct regular stocktaking and inventory reconciliation.
• Ensure proper stock rotation using FIFO principles.
• Minimise food wastage, damaged goods and stock losses.
• Coordinate with purchasing and warehouse teams for timely replenishment.
• Monitor stock discrepancies and implement corrective actions.

5. Customer Service & Relationship Management

• Ensure high standards of customer service across all outlets.
• Handle customer feedback, enquiries and complaints professionally.
• Monitor customer satisfaction and implement service improvements.
• Develop initiatives to improve customer loyalty and retention.
• Ensure retail staff provide accurate product information and recommendations.

6. Food Safety, Hygiene & Quality Control

• Ensure all retail outlets maintain high standards of cleanliness and hygiene.
• Monitor food handling, storage and display practices.
• Ensure proper temperature control for chilled and frozen products.
• Monitor product freshness, quality and expiry dates.
• Conduct regular hygiene and food safety inspections.
• Ensure compliance with applicable food safety regulations and company standards.

7. Merchandising & Store Presentation

• Oversee product arrangement, shelf displays and visual merchandising.
• Ensure all products are properly labelled and priced.
• Plan promotional displays and seasonal product arrangements.
• Improve product visibility and store presentation.
• Monitor merchandising standards across all outlets.

8. Financial & Cost Management

• Monitor sales revenue, gross profit margins and store profitability.
• Control operating expenses, manpower costs and utilities.
• Monitor cash handling, POS transactions and daily sales reconciliation.
• Investigate stock losses and sales discrepancies.
• Prepare and manage retail operating budgets.
• Identify opportunities to reduce costs and improve profitability.

9. Reporting & Management Coordination

• Prepare monthly sales and operational performance reports.
• Monitor retail KPIs and report business performance to management.
• Work closely with sales, purchasing, finance, warehouse and logistics departments.
• Recommend improvements to retail operations and business performance.