Junior Technical Support Engineer

Key Responsibilities

• Provide technical assistance to international corporate customers
• Log, track, and manage support tickets through to resolution
• Communicate with clients via email and chat (no call center duties)
• Diagnose and troubleshoot issues
• Manage access control (user access, permissions, password resets)
• Participate in change management processes
• Analyze system alerts and monitoring incidents, ensuring a timely response
• Investigate issues and perform root cause analysis
• Conduct online meetings with customers when required
• Create and maintain runbooks and technical documentation
• Develop, test, and maintain public-facing solutions

What We Offer:

• Opportunity to work on large-scale, impactful projects
• Clear career growth path within a team with 27+ years of experience
• Professional, friendly, and supportive team environment
• Shift-based schedule
• Modern office in the Smart Village district
• Flexible and transparent compensation review system
• Allowance for night and other inconvenient shifts
• Private medical insurance after the probation period
• Payments in USD

What we expect from you:

• Upper-Intermediate to Advanced English (B2/C1, written and spoken)
• Background in Computer Science or strong technical proficiency as an advanced PC user (Windows administration)
• University graduate or final-year student (available full-time)
• Strong analytical thinking and problem-solving skills
• Patience, emotional resilience, and a client-oriented mindset
• Ability to communicate clearly and professionally with international clients
• Willingness to work overtime or on holidays when necessary

Will be a plus:

• Experience in technical support (especially PC and network troubleshooting)
• Quality Assurance experience
• Cloud experience: AWS, Azure, GCP
• Responsible use of AI tools, including effective prompting
• Understanding of the Software Development Life Cycle (SDLC)
• Experience working in international environments or exchange programs
• Basic knowledge of system administration and networking
• Familiarity with Oracle SQL
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
• Experience with monitoring and logging tools such as Dynatrace, xMatters, Sumo Logic, or cloud-native monitoring tools
• Experience in a Security Operations Center (SOC) environment, such as security monitoring, alert triage, or incident response