Atlassian Lead Consultant - ITSM/ESM Practice
About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.
Job Summary As a Lead Atlassian Consultant , you shape and lead the delivery of strategic and complex ESM/ITSM solutions for our clients.
You act as a trusted advisor to senior stakeholders , while also playing a key role internally as a leader, mentor, and reference for consulting excellence . You combine strategic vision, technical expertise, and leadership to drive impactful outcomes for both clients and Valiantys.
What You’ll Be Working On Shape & Advise
Lead discovery phases and identify high-value opportunities for clients
Advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps
Design tailored solutions that align with business goals and technical constraints
Act as a trusted advisor , guiding clients toward long-term value realization
Lead Delivery
Lead and oversee the delivery of complex or cross-practice projects
Ensure delivery approaches align with client needs, best practices, and Valiantys standards
Act as technical lead when required to guarantee quality and consistency
Produce and review key deliverables and ensure clear reporting on progress and outcomes
Lead & Develop People
Manage and support consultants, fostering a high-performance and collaborative culture
Set clear objectives, monitor performance, and provide constructive feedback
Mentor team members and support their technical and professional development
Contribute to recruitment, onboarding, and enablement of new consultants
Ensure team readiness, certifications, and continuous skill development
Drive Consulting Excellence
Act as a reference point for best practices, methods, and tools
Support consultants in resolving complex or strategic challenges
Encourage knowledge sharing and contribute to practice development
Contribute to the evolution of methodologies, standards, and service offerings
Collaborate & Contribute
Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams
Support complex presales activities (solution design, scoping, demonstrations)
Identify business opportunities and contribute to account growth
Strengthen collaboration across teams and practices
Ensure Client Success
Build and maintain strong relationships with key client stakeholders
Ensure high levels of satisfaction and service consistency
Support long-term engagement strategies and value realization
Act as an escalation point for critical issues and ensure timely resolution
Do You Have What It Takes? To succeed in this role, you bring:
A Master’s degree (or equivalent) in Computer Science or a related field
7y minimum experience in consulting and leading complex projects
Deep expertise in Atlassian tools and Cloud environments
Proven ability to engage with senior stakeholders and drive strategic discussions
3y minimum experience in team leadership, mentoring, or people management
Your strengths
Strategic thinking combined with strong execution capabilities
Leadership mindset with the ability to inspire and develop others
Excellent stakeholder management and communication skills
Strong problem-solving and decision-making abilities
Ability to navigate complexity and drive alignment
Commitment to quality, client success, and continuous improvement
Why Join Valiantys? At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.
Meaning : Drive strategic transformation projects and influence outcomes Learning : Continuous development through training, certifications, and communities Flexibility : Hybrid work model supporting work-life balance
Additional benefits:
International and multicultural environment
Flexible remote work policy
Meal vouchers
100% covered health insurance (for you and your family)
Choice of equipment (PC or Mac)
Supportive and collaborative culture
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.