Danish Customer Service Manager (Full time / part time)

Job description

We’re Furniture1, an online furniture retailer transforming the way people buy furniture. Operating in more than 20 countries, we combine simplicity, design, and convenience to create a better online furniture shopping experience for our customers. As a fast-growing company, we’re always on the lookout for new talent, whether you're a seasoned professional or exploring a new career path.

We are currently looking for a bright and motivated Customer Service Manager (Danish language) to help us grow in the Danish market: Full time: monday - friday; Part time: saturday - monday.

In this position, you’ll: Advise and assist our clients in choosing the right furniture and resolving day-to-day issues; Understand Customer’s needs and provide guidance in our e-shop; Place orders with manufacturers; Maintain effective communication between logistics/planning, customer service/sales, and production/manufacturing teams.

Requirements

Excellent verbal, written & listening skills in Danish; Strong customer communication skills; Decent English for daily communication with the team and colleagues; A passion for delivering an excellent customer experience; Ability to multi-task and take responsibility & ownership in challenging situations; Strong attention to detail; Ability to work effectively in a team: a friendly, empathic and solution-oriented person. Experience - you don’t need any experience. We will teach you!

Company offers

Flexible salary and performance reviews. We don’t wait for fixed salary review deadlines - we recognize your growth and impact in real time. Performance-based bonus system. We reward great work with bonuses to keep motivation high and efforts appreciated. Your success is the company’s success. Private health insurance after working with us for 3 months. Individual psychologist or psychotherapist sessions. Learning and development. Continuous learning and professional growth. Learn from experienced team members and take on different projects and initiatives. Access to online learning platforms. We encourage our team members to improve their skills through online courses, fully covered by us. Time-off and bonus perks. Paid birthday day off, team building events, workations and other additional perks.

Salary

2200-2650 €/mon. gross

We’re also looking for people who would be willing to work from Saturday to Monday.

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