Product Owner

Must-have

• 5+ years in product ownership or product management, with at least 3 in financial crime, fraud, payments disputes, risk operations, or a comparably regulated and operationally heavy domain.
• Working knowledge of financial crime servicing: fraud disputes, mule investigation, enhanced due diligence,STR and SAR reporting, sanctions and PEP screening, and regulatory reporting obligations.

• Hands-on experience with case management platforms (Pega, Appian, Camunda, ServiceNow or similar) as a product surface, not only as a user.
• Demonstrated delivery of automation into a live operational workflow, where the people doing the work had to change how they work.

• Genuine comfort withAI-assisted and agentic workflows, including where they fail, and how you would explain a model-assisted decision to a regulator.
• A strong analytical habit. You prioritise from data, and you define the measurement before you ship the feature.

• Demonstrated ability to lead through influence rather than authority, across product, engineering, operations and compliance, in an organisation where none of them report to you.
• Experience operating across more than one market or regulatory regime.

• Outstanding written and verbal communication in English, with the ability to write specifications that ship without ambiguity.

Strong plus

• Background in a digital bank, neobank, or payments business.
• Exposure to card scheme dispute and chargeback processes, including Visa dispute tooling and real-time schemeintegrations.

• Familiarity with real-time fraud alert and rules engines, and with device or behavioural risk signals.
• Experience with goAML or an equivalent regulatory reporting pipeline.

• Experience working through an outsourced or partner engineering model.
• Familiarity with data and analytics platforms in a financial crime context.

• Agile or squad model working experience.

Mindset

• A builder's bias: comfortable in 0-to-1 with high execution risk.
• Comfortable with ambiguity, fast pace, and the high-stress of challenge and fast-growth.

• Intellectually inquisitive and curious about emerging technology as a step-change lever.
• Strong attention to detail, but practical, entrepreneurial, and quietly relentless.

• A felt sense that there is areal person on the other side of every case, including the ones that turn out to be fraud.