Hotel Manager (Night)

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Duties & Responsibilities

• Overseeing total hotel operations during your shift to ensure smooth, continuous, and high-quality service, ensuring that the department is rostered appropriately and that all employees carry out the duties assigned to them
• Managing the front-of-house guest check-in and check-out processes, ensuring a seamless welcome and departure experience.
• Conducting regular walk-throughs and safety checks of the premises to maintain a secure and compliant environment.
• Serving as the primary point of contact for any emergency situations, managing evacuations or incidents calmly and effectively.
• Handling guest queries, feedback, and complaints with professional conflict-resolution skills to maximize guest satisfaction.
• Processing daily financial balances, operational reports, and administrative tasks accurately to maintain standard business records.
• Supervising, mentoring, and coordinating tasks for the hotel staff on duty across different departments.
• Monitoring public areas, the lobby, and guest facilities to ensure high cleanliness, safety, and presentation standards.
• Ensuring strict compliance with all relevant health, safety, food hygiene, and licensing laws in Ireland.
• Managing standard room service requests, food and beverage operations, and front desk hospitality standards.
• Coordinating closely with other departmental heads during shift handovers to note ongoing guest requests, VIP arrivals, or special events.
• Preparing comprehensive handover notes, daily logs, and operational reports for the executive management team.
• To ensure meeting rooms are properly set up, broken down and reset according to the weekly function sheets
• Ensure that all staff arrive to work on time and in correct uniform and name badge as per schedule and adhere to Clocking Policy
• Assist in creating and inputting the weekly roster into Timepoint before the deadline, considering the business demand and Daily control and update staff attendance in Timepoint ensuring accuracy of payroll
• Dealing with walk-in reservations, optimizing room occupancy, and ensuring room rates are accurately applied.
• Overseeing cash handling, float verification, financial auditing, and secure safe procedures at the front desk.
• Arranging or coordinating special guest requests, wake-up calls, and local transport/concierge arrangements.
• Attendance at all Operational Meetings and HOD Meetings
• Identify any recruitment needs in the department and act proactively to resolve any shortage of labour and participate in recruitment process
• Manage and record the departmental training of all new starters and carry out probation reviews and appraisals, Identify any training needs in within the team
• Manage absenteeism and complete Return to Work forms
• Ensure staff are allocated their statutory breaks and that they are clocking in/out correctly
• Manage the requests and allocation of holidays
• Undertake a continuous approach to staff coaching