Technical Support Specialist

Serve as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensure they are resolved in a timely manner based on the daily priority list.

Follow and implement the company's data security rules.

Ensuring security and upgrades are applied to desktops and laptops and kept up to date.

Following up with clients to ensure the problem is resolved.

Perform remote troubleshooting through diagnostic techniques.

Evaluates system potential by testing the compatibility of new programs with existing programs.

Diagnosing and solving Server software or applications faults (Antivirus Microsoft Office ..Etc.).

Processing customer correspondence Handle escalated calls or escalated customer issues.

Achieve Key Performance Indicator targets to meet business goals and objectives.

Keep inventory of all IT equipment, software, and license users.

Bachelor's degree in engineering, computer science, or any related filed.

1-3 years of experience in a similar field.

MCSA Certification is a preferred.

N+ Certification is preferred.

A+ Certification is preferred.

Basic network troubleshooting is a must.

Excellent written and verbal communication skills.

Ability to handle tasks under pressure.

Excellent English Commands.

Strong documentation skills.

An ability to follow internal processes.