customer service assistant

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Tasks:

• Answer inquiries and provide information to customers.
• Perform general office duties.
• Provide clients with information.
• Prepare tenders and quotations.
• Prepare and maintain purchasing files, reports and records.
• Develop and maintain computer databases.
• Answer telephone and relay telephone calls and messages.
• Ship orders.
• Document and prepare invoices and work orders.
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates.

Computer and technology knowledge:

• Internet.
• MS Excel.
• MS Outlook.
• MS Windows.
• MS Word.
• SAP (FI/CO / HR / MM / OT SD).
• MS Office.
• Electronic mail.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Judgement.
• Ability to multitask.
• Dependability.
• Honesty.
• Quick learner.

Screening questions:

1. Do you have experience working in this field?.
2. Do you have the required certifications listed in the job posting?.
3. Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience:

3 years to less than 5 years.

Financial benefits:

• Bonus.

Other benefits:

• Deferred Profit Sharing Plan (DPSP).
• Free parking available.
• Learning/training paid by employer.
• On-site recreation and activities.
• Paid time off (volunteering or personal days).
• Team building opportunities.
• Parking available.