claims examiner

*Company Overview*

*Royal Claims Services Ltd.* is a Lloyd's approved Delegated Claims Administrator (DCA) proudly serving Canada?s niche and specialty insurance markets. With deep industry knowledge and an unwavering commitment to service and quality, our team handles complex and varied losses across multiple commercial lines. We embrace innovation and advanced technology to streamline claims handling, enhance decision-making, and ensure accurate, timely resolutions. Our reputation is built on professionalism, responsiveness, and a relentless focus on outcomes.

*Position Overview*

We are looking for a *Intermediate Claims Examiner* with *2?5 years of experience* to join our growing team. This role is best suited for someone eager to build their expertise in commercial property claims while working in a supportive, fast-paced environment. The successful candidate will manage first-party property claims, including evaluating coverage, working with external adjusters and vendors, and ensuring timely resolution in line with industry best practices.

This is an ideal opportunity for a detail-oriented, analytical examiner seeking a long-term career with a forward-thinking organization that values both independence and collaboration.

*Key Responsibilities*

• Manage a portfolio of commercial property claims from first report to resolution.
• Review and interpret commercial policy wordings to determine applicable coverage.
• Assess damages related to fire, water, windstorm, theft, vandalism, and other perils under commercial property policies.
• Coordinate and communicate with independent adjusters, contractors, engineers, legal counsel, brokers, and insureds throughout the claims lifecycle.
• Analyze reports, estimates, expert opinions, and supporting documents to establish liability, confirm quantum, and develop a sound file strategy.
• Establish and maintain appropriate reserves in accordance with company protocols and evolving claim circumstances.
• Recommend and negotiate settlements within assigned authority and refer larger matters for approval.
• Document all file activity and rationale clearly and concisely in the claims system.
• Maintain file quality and service timelines in line with internal and external expectations.
• Provide support on other claim types (e.g., Liability, E&O, Accident, Marine) as needed.
• Contribute to process improvement initiatives and team knowledge sharing.

*Qualifications*

• *2?5 years of experience* handling first-party property claims (commercial lines preferred).
• Working knowledge of Canadian insurance regulations and property policy wordings.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, both written and verbal, with a professional and empathetic tone.
• Ability to manage multiple claims, prioritize tasks, and meet deadlines in a dynamic environment.
• Proficiency in a digital and paperless claims environment.
• Experience in a TPA, MGA, or Lloyd's claims environment is an asset.
• Valid Level 1 Adjuster's license in British Columbia (or eligibility to obtain).
• Additional experience in related lines (e.g., Liability, E&O) is a plus but not required.

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Experience:

• Claims Handling: 2 years (preferred)

Work Location: Hybrid remote in Vancouver, BC