Customer Relations Representative
Your tasks
We are seeking a friendly, organised, and customer-focused Community Host & Resident Experience Coordinator to join a residential development in Leatherhead. This is a front-facing role where you'll be responsible for delivering an exceptional resident experience, supporting community engagement, and assisting with the smooth day-to-day running of the site.
- Act as the first point of contact for residents, visitors, contractors, and prospective tenants.
- Deliver a professional, welcoming, and customer-focused service at all times.
- Assist residents with enquiries and building-related requests.
- Build positive relationships and foster a strong community atmosphere.
- Manage bookings for communal spaces and resident facilities.
- Support resident move-ins and move-outs.
- Oversee parcel and postal deliveries, ensuring residents are notified promptly.
- Maintain accurate records using internal systems and CRM platforms.
- Coordinate diaries, appointments, and resident communications.
- Conduct tours for prospective residents and support the customer journey from enquiry to move-in.
- Monitor maintenance requests and liaise with relevant teams to ensure timely resolution.
- Carry out routine building checks and report any health and safety concerns.
- Work closely with colleagues, contractors, and service providers to support daily operations.
- Participate in handovers, team meetings, and other duties as required.
Requirements
- Previous experience in customer service, hospitality, residential property, retail, leisure, or a similar environment.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Confident using Microsoft Office and CRM systems.
- Friendly, professional, and approachable manner.
- Ability to prioritise workloads and work independently.
- Proactive, solutions-focused, and able to remain calm under pressure.
- A positive, flexible team player who enjoys working with people.
What we offer
What's on Offer?
- Immediate start available
- Temporary assignment
- £13.46 per hour PAYE
- £17.06 per hour Umbrella
- Full-time hours
- Excellent experience within a premium residential environment
- Supportive and friendly team
Other
Community Host & Resident Experience Coordinator *Location: Leatherhead Pay: £13.46 per hour PAYE (£17.06 per hour Umbrella) Contract: Temporary Assignment Start Date:** ASAP
Community Host & Resident Experience Coordinator | Leatherhead | Temporary | ASAP Start | £13.46 PAYE / £17.06 Umbrella