Senior / Engineer (Audio Recording)
Senior
Job Description
Provide IT support to staff and students
Troubleshoot hardware, software, and network issues for desktops, laptops, smartboards, iPads, printers, and other peripherals
Facilitate the use of music recording studio, providing assistance to staffs and students for audio track recording
Facilitate and provide video recording during examination sessions for recorded proctoring
Manage classroom smartboard and device management
Maintain and improve technical documentation, SOPs, and knowledge base articles
Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related
Job Requirements
- Experience and knowledge in troubleshooting Windows OS and networking devices (switches, firewalls, wireless network)
- Hands-on experience with TCP/IP, LAN/WAN technologies, and network monitoring tools
- Audio engineering skills, with knowledge of using Mixers, audio interfaces, Pro Tools to support audio recording, editing and mixing
- Good interpersonal skills and problem solving skills
- Past experience with Education / MOE schools preferred. Able to find solutions to problems with some degree of flexibility in the approach whenever possible and investigate enquiries and respond in a timely manner
- Past experience with Education / MOE schools preferred
This is a 2-year contract (renewable)