Data Analyst Senior [Collections]

We are looking for a highly skilled Data Analyst to join our Collections team.

In this role, you’ll play a key part in improving our collections strategies through data-driven insights and rigorous experimentation. You’ll partner closely with Risk and Operations teams to optimize recovery performance, agent efficiency, and overall portfolio health. This position is ideal for someone with strong analytical thinking, proven experience designing and interpreting A/B tests, and a background in fintech or product-driven environments.

Challenges that await you:

Design, execute, and evaluate A/B tests and other experiments to identify the best strategies for improving repayment rates, agent productivity, and customer contact efficiency

Develop and refine performance metrics, agent incentive models, and operational KPIs

Collaborate with Product, Risk, and Operations teams to identify growth opportunities, test process changes, and measure business impact

Build and automate data pipelines, dashboards, and monitoring systems to ensure timely, actionable insights

Forecast performance and model financial outcomes to support decision-making in collection strategies and resource allocation

Communicate findings clearly to non-technical stakeholders and translate data into business actions

What makes you a great fit:

2–4+ years of experience in data analytics, preferably in Collections, Risk, or Product Analytics

Strong background in A/B testing and experimental design — from hypothesis formulation and sample sizing to statistical validation and actionable insights

Solid understanding of statistics, probability, and causal inference

Proficiency in SQL and experience with Python for data analysis

Experience with data visualization tools (Tableau or Superset)

Proven ability to work with cross-functional teams and communicate analytical results effectively

Self-driven, detail-oriented, and comfortable operating in a fast-moving fintech environment

B1 or higher English level for effective communication with an international team

Your bonus skills:

Experience in fintech, lending, or collections analytics

Familiarity with data workflow tools such as Airflow or dbt

Background in fraud detection, credit risk, or portfolio performance analytics

Experience mentoring analysts or leading small analytical initiatives

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs — Mexico, Serbia, Cyprus, Spain — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave