Customer Support Representative (Hybrid)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
We are looking for a Customer Support Representative to join our fast-growing team and provide exceptional service to our global customer base. In this role, you will act as the primary contact for customers, resolving complex product inquiries via phone, email, chat, and digital channels. You will focus on building lasting relationships by delivering creative, logical, and impact-driven troubleshooting solutions. By restoring confidence and ensuring positive customer outcomes, you will represent our brand and advocate for our customers' success.
Responsibilities
Resolve complex customer inquiries across phone, email, chat, and community channels to ensure a high-quality service experience.
Take ownership of customer issues from initial contact to final resolution, identifying creative and logical troubleshooting solutions.
Maintain accurate and detailed documentation of all customer interactions and technical resolutions within the CRM system.
Collaborate with team members and escalate complex technical issues appropriately to ensure timely problem resolution.
Adapt communication styles to effectively support and connect with a diverse, global customer base.
Minimum Qualifications
1+ years of experience providing customer support via phone, email, or chat.
Bilingual proficiency with the ability to speak and write fluently in both English and Spanish.
Experience operating and troubleshooting modern Windows and macOS operating systems.
Ability to work flexible schedules, including potential shifts between 7:00 AM and 12:00 PM CST, overtime, or holidays as needed.
Preferred Qualifications
Prior experience in a software support or technical helpdesk environment.
Practical knowledge of iOS, Apple hardware, or computer networking principles.
Experience in or a strong passion for the restaurant or hospitality industry.
Demonstrated experience resolving customer issues in a dynamic, script-free support environment.
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
5 floating holidays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Christmas Bonus - 30 days
20 days of paid time off a year
25% vacation premium
Private health, dental, and life insurance
Monthly social events and happy hours
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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