Fulfillment Senior Operations Lead

Responsibiltiies

• Oversee daily end-to-end warehouse operations, including inbound, storage, inventory, picking, packing, dispatch, and returns, ensuring service levels and operational SLAs are consistently met.
• Monitor key operational metrics such as labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs to support efficiency and contribution margin targets.
• Maintain high inventory and order accuracy through cycle counts, proper system transactions, reconciliation, and process controls, while minimizing fulfillment errors and claims.
• Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets.
• Ensure compliance with SOPs, WMS/ERP procedures, safety standards, and 5S practices across warehouse operations.
• Prepare and analyze operational performance reports and work closely with Account Management, Finance, Procurement, and Systems teams to resolve operational issues and bottlenecks.
• Lead floor operations during peak seasons, promotional campaigns, and high-volume periods, ensuring service continuity and timely issue resolution.
• Identify operational gaps and implement root-cause analysis and process improvement initiatives to improve productivity, accuracy, and overall warehouse efficiency.

Qualification

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field. Candidates with at least 2 years of college/vocational training may also be considered if they have relevant experience.
• 3–5 years of experience in warehouse, 3PL, e-commerce, or fulfillment operations.
• At least 2 years of supervisory or team leadership experience in a warehouse or fulfillment environment.
• Hands-on experience with WMS or ERP systems. Experience with Anchanto WMS is a strong advantage.
• Strong knowledge of warehouse KPIs, manpower planning, productivity management, inventory control, and root-cause analysis.
• Proficient in Microsoft Excel or Google Sheets for operational reporting and analysis.
• Strong communication and interpersonal skills, with proficiency in English and Tagalog, both written and spoken.
• Willing to work flexible schedules or shifts, particularly during peak campaign periods.