Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Mon-Fri, 38 hours per week onsite in our Brisbane office.

Systems Engineer provides technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Other key responsibilities include but may not be limited to following:

Provide remote and onsite technical support for client environments

Diagnose, troubleshoot, repair, and upgrade hardware and network systems

Maintain system performance, reliability, and security

Work with clients to understand requirements and recommend solutions

Support project delivery through design documentation and technology selection

Monitor systems, manage incidents, and meet SLA requirements

Act as escalation support and assist junior team members

Liaise with vendors when needed

Maintain accurate documentation, logs, and technical procedures

Continuously improve and automate processes

Stay updated on technologies through training and self-development

Handle administrative tasks (time tracking, reporting) and participate in on-call duties

Who we are looking for

Successful candidate must possess:

Must have 7+ years of systems engineering experience

Strong experience in network configuration and management (TCP/IP, DNS, DHCP, Load Balancing)

Extensive experience Cloud Platforms (Azure, AWS, GCP)

Extensive experience with Virtualization Technologies (VMware, Hyper-V)

Strong Security: Firewalls, VPNs, Identity Management

Strong Scripting and Automation (PowerShell, python)

Extensive experience with Operating Systems (Linux, Windows Server)

Demonstrated Problem-Solving and Critical Thinking

Effective Communication, customer-focused mindset and great attention to detail

Time management, adaptability and flexibility

Collaboration and Teamwork

Bachelor’s degree in computer science, Engineering, or related field

Experience working within ITIL frameworks or ITIL-based service environments; certification or advanced expertise is a plus.

What we offer

A friendly team environment with a strong technical support network

Broad range of options for training and developing your IT skills

Opportunity to work with the IT industry's latest technologies

Internal career growth for high performers and IT super-stars

Cost price on products from our suppliers

Lunches and snacks provided

Comprehensive Employer Assistance Program

Referral bonus

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