Service Designer
- Key Responsibilities
2.1 Service Design & Journey Mapping Design end-to-end service experiences and customer journeys for secured and unsecured retail lending products. Build service blueprints that connect front-stage customer interactions with back-stage processes, systems, and people. Map current-state and future-state journeys across digital and assisted (RM and branch) channels. 2.2 Customer Research & Insight Plan and run qualitative and...
Minimum 6 years in service design, CX design, or product design, including senior or lead-level ownership of design outcomes. Demonstrated experience designing journeys for Banking, Financial Services, or fintech products. Direct experience with retail lending products (mortgage, consumer loan, credit card, overdraft) is strongly preferred. Bachelor's degree or above in Design, Human-Computer Interaction, Business, or a related...