Supervisory Medical Support Assistant (Office Automation)

About the Position: This position is located within Brooke Army Medical Center at Fort Sam Houston in San Antonio, Texas. Recruitment Incentive May Be Authorized Relocation Incentive May Be Authorized Student Loan Payment May Be Authorized Advance Leave Accrual May Be Authorized Advance In Hire May Be Authorized Salary negotiation may be available for candidates new to Federal service Non-Federal work experience may be creditable for leave purposes This is a Direct Hire Solicitation

Major duties

• Function as a liaison between the clinic, central appointments and Department of Health Care Operations (DHCO).
• Resolve non-complex patient complaints and problems; refers complex or difficult complaints to assigned Health System Specialist or clinic leadership.
• Incumbent assists the department or clinic chief in conjunction with assigned Health System Specialist, department administrative staff, and/or DHCO in administering actions with clinical services
• Identify and solves administrative problems or devises alternatives to current procedures to improve operations.
• Establish and maintains suspense files on information or reports due from staff on a wide variety of items for the clinic business and administrative plans
• Perform supervisory duties and functions to include counseling and rating subordinates, directing work, and ensuring functions and duties are performed in accordance with medical center guidelines.
• Prepare various clinic forms and management tools used to track progress of clinic plans, programs and actions.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes Performing clinical front desk operations such as access-to-care functions, appointment utilization, template and schedule management, and referral processing; assigning work based on task difficulty and organizational needs; and resolving routine issues related to appointment scheduling and patient access to care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.