IT Service Governance & Operational Excellence Manager

IT Service Governance & Operational Excellence Manager

Onze inzet

Jouw talent

IT Service Governance & Operational Excellence Manager Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 08 september 2026 Job ID 23039

Our Opening and Your Responsibilities

Mettler Toledo is seeking an experienced Manager, IT Service Governance & Operational Excellence to drive service governance, operational excellence, compliance, and continuous improvement across our Regional Services & Digital Workplace organization. This is a strategic leadership role where you will influence senior stakeholders, drive measurable service improvements, strengthen compliance and governance practices, and accelerate the adoption of automation and AI to enhance business outcomes.

Key Responsibilities

• Define and drive the IT service governance strategy, roadmap, and maturity framework.
• Establish and enhance ITSM processes, including incident, problem, change, request, knowledge, and service catalog management.
• Lead operational excellence initiatives through performance metrics, dashboards, and continuous improvement programs.
• Strengthen governance, risk management, audit readiness, and compliance controls across service operations.
• Partner with regional and global stakeholders to improve service quality, user experience, and business outcomes.
• Identify and implement automation and AI opportunities with appropriate governance and measurable results.

What You Need to Succeed

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
• 8-10 years of experience in IT Service Management, IT Operations, Governance, Compliance, or Operational Excellence roles.
• Proven experience leading cross-functional transformation, governance, or service improvement initiatives within regional or global organizations.
• Strong knowledge of ITIL-based service management practice...