Account Management Staff Jakarta
Principal
Requirements:
- D3 from a relevant major
- 1–3 years of experience in account management, business development, or related functions
- Strong communication and stakeholder management skills
- Detail-oriented, highly organized, and comfortable managing multiple priorities
- Proficient in spreadsheets (Excel/Google Sheets)
- Experience in tech or platform-based environments is an advantage
- Data analysis and reporting skills
Job Description
- Account Coordination & Support
- Serve as the primary coordination point for assigned accounts
- Ensure service requests and operational issues are tracked and resolved promptly
- Support account managers with reporting, documentation, onboarding, and ongoing account administration
- Cross-Functional Collaboration
- Liaise with internal operations, finance, product, and support teams to ensure seamless service delivery
- Contribute to process improvements to enhance partner and customer experience
- Performance Monitoring & Data Management
- Monitor account performance metrics and follow up on exceptions
- Escalate issues where required
- Maintain accurate records, contracts, and account data in internal systems
*Please submit your CV in English. Benefit; Basic Salary, BPJS
Skills: Coaching, excel, Community Building, Google Sheets, Data Entry, Administration, Microsoft Excel, Microsoft Office, Office Administration, Marketing Strategy, spreadsheet, Training