Front Desk Administrator

About the company

King George's Music Academy is a vibrant, community-focused music school located in the Lavender district. Dedicated to nurturing talent across vocals, drums, guitar, and piano, we pride ourselves on delivering high-quality, practical music education for students of all ages in a welcoming and creative environment. We are looking for an organized, warm, and proactive Front Desk Administrator to be the first point of contact for our students and parents, ensuring our daily studio operations run smoothly.

Your tasks

Roles & Responsibilities Customer Experience: Serve as the first point of contact for all walk-in guests, students, and parents. Greet everyone with a warm, professional demeanor and create a welcoming reception environment.

Inquiry Management: Handle incoming inquiries via phone, WhatsApp, and email regarding lesson packages, pricing, instructor availability, and course recommendations.

Scheduling & Coordination: Manage and update the daily class roster. Coordinate closely with our vocal, drum, and guitar instructors to schedule trial classes, handle student cancellations, and arrange makeup lessons seamlessly.

Administrative Duties: Process student registrations, manage fee collections, and issue invoices or receipts. Ensure daily administrative materials, such as lesson schedules, price lists, and notices, are printed and neatly organized.

Studio Maintenance: Ensure the reception, waiting area, and studio rooms remain tidy, sanitized, and presentable throughout the day.

Marketing Support: Assist with basic on-site promotional efforts, such as explaining current packages to prospective students or distributing studio flyers.

Requirements

Experience: Previous experience in administrative support, customer service, or front desk reception. Background in an enrichment center, music school, or educational setting is highly advantageous.

Communication Skills: Strong verbal and written communication skills. Fluency in both English and Mandarin is highly preferred to effectively handle inquiries regarding our bilingual and Mandopop music courses.

Tech-Savvy: Comfortable navigating digital scheduling tools and basic office equipment. Familiarity with Mac/iPad systems for daily studio operations is a plus.

Interpersonal Skills: A patient, friendly, and approachable personality. Must be comfortable and tactful when interacting with young children, teenagers, and adult learners.

Organizational Skills: Meticulous attention to detail with the ability to multitask in a fast-paced, dynamic studio environment.

Other

Availability: Willingness to work fixed hours, 5.5 day work week (choice, of half weekend), 8 hours/day, to align with peak studio operating and class hours.