Systems Engineer
Obligāti:CloudSecurityRemote
- Provide day-to-day IT infrastructure and operational support for servers, networks, systems, cloud services, and end-user devices through helpdesk, remote, and onsite support.
- Serve as the primary technical point of contact for assigned customer accounts and ensure timely resolution of incidents and service requests.
- Perform installation, configuration, administration, monitoring, and maintenance of Windows servers, virtualization platforms, storage systems, and network infrastructure..
- Configure, maintain, and troubleshoot network devices such as routers, switches, firewalls, VPNs, and wireless solutions.
- Plan, implement, and support infrastructure projects, including system upgrades, migrations, cloud adoption, and technology refresh initiatives.
- Monitor system health, performance, backup jobs, and security alerts to ensure high availability and reliability of customer environments.
- Perform root-cause analysis and implement preventive measures to minimize recurring incidents.
- Support cybersecurity initiatives, including endpoint protection, patch management, vulnerability remediation, access control, and security best practices.
- Prepare technical documentation, reports, checklists, system diagrams, and operational procedures.
- Participate in change management, incident management, and problem management processes.