Senior Representative I, Customer Solutions

Accountabilities: The Senior Representative I, Customer Solutions will manage customer relationships, develop growth opportunities, and drive successful sales outcomes through strategic planning and consultative engagement. The role requires ownership of customer accounts, pipeline development, forecasting, and collaboration across multiple teams to deliver exceptional experiences.

Build and maintain strong relationships with customers and partners by understanding business priorities, challenges, and long-term objectives.

Lead strategic customer reviews and business conversations focused on alignment, value delivery, and growth opportunities.

Develop account strategies, solution roadmaps, and plans that address customer needs and support expansion opportunities.

Generate and manage sales opportunities through prospecting, networking, pipeline development, and account planning.

Qualify, progress, and forecast opportunities using structured sales methodologies and disciplined CRM practices.

Manage full-cycle sales activities, including negotiations, closing opportunities, and achieving revenue targets.

Partner with technical and operational teams to design solutions that combine software and professional services.

Coordinate internal resources across solution architecture, licensing, services, marketing, finance, and legal teams to improve customer outcomes.

Maintain accurate CRM records, account plans, opportunity documentation, and sales forecasts.

Deliver product demonstrations, webinars, and customer presentations to communicate the value of solutions and services.

Stay informed on industry trends, product developments, and customer needs to identify new opportunities.

Requirements:

The ideal candidate has proven experience in account management, enterprise sales, or solution selling, with the ability to manage complex customer relationships and deliver measurable business results. Strong communication skills, commercial discipline, and the ability to operate independently are essential.

3–5 years of experience in account management, sales, customer success, or a related commercial role.

Demonstrated success meeting or exceeding sales targets and managing revenue-generating opportunities.

Experience using sales qualification frameworks such as MEDPICC to evaluate, progress, and forecast opportunities.

Ability to manage conversations with multiple stakeholders, including business champions, executives, procurement teams, and decision-makers.

Strong understanding of enterprise software solutions and the ability to connect technology offerings with customer business needs.

Experience with strategic planning, negotiation, stakeholder management, and consultative selling.

Ability to independently manage accounts, develop pipelines, and identify growth opportunities.

Strong communication skills with the ability to build trust and influence stakeholders.

Experience with CRM platforms and sales documentation processes; HubSpot or NetSuite experience is preferred.

Bachelor’s degree in a relevant discipline preferred.

Familiarity with SaaS, enterprise software, or technology partner ecosystems is highly valued.

Benefits:

Competitive compensation package.

Opportunity to participate in company ownership through stock options.

Health insurance coverage supporting employees and families.

Retirement savings plans and location-based financial benefits.

Generous paid time off, including cultural heritage and community days.

Monthly allowances supporting wellness, learning, technology needs, and professional development.

Career growth opportunities with flexible pathways for advancement.

Collaborative remote work environment with global teams and technology partners.

Opportunity to work with innovative enterprise solutions and develop valuable industry expertise.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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