Dealer Services Document Review Specialist

Accountabilities: The Dealer Services Document Review Specialist is responsible for reviewing, analyzing, and maintaining dealer documentation while ensuring accuracy, completeness, and compliance with established processes. This role requires strong attention to detail, communication skills, and the ability to manage multiple requests while supporting dealers and internal stakeholders.

Review and analyze dealer documentation, including ACH updates, company name changes, DBA changes, agreements, and related business records.

Verify dealer information and complete required ownership verification and confirmation calls.

Accurately enter and update dealer data across internal systems, including uploading supporting documentation and maintaining complete records.

Review documents through digital signing platforms, assist users with technical issues, and escalate platform concerns when necessary.

Document all activities, updates, and findings according to established procedures and quality standards.

Communicate with dealers, customers, internal teams, and management to resolve documentation issues and requests.

Contact dealers regarding missing documentation, compliance requirements, stipulations, licensing, insurance, and other outstanding items.

Identify discrepancies, inconsistencies, and errors within dealer records and communicate findings to relevant stakeholders.

Handle escalated dealer inquiries by providing accurate information and coordinating timely resolutions.

Support administrative activities, department coverage needs, and additional operational projects as assigned.

Maintain productivity, accuracy, professionalism, and adaptability in a deadline-driven environment.

Requirements:

The ideal candidate is a detail-focused professional with experience in customer service, administration, sales support, finance, or document review environments. You should have strong organizational skills, the ability to analyze information accurately, and confidence communicating with customers and internal teams.

Associate degree in business, finance, communication, marketing, or a related field, or equivalent professional experience.

Two or more years of experience in marketing, sales, customer service, administrative support, or a related role preferred.

Strong attention to detail with the ability to identify errors, inconsistencies, and missing information.

Ability to research, analyze, and document information accurately.

Excellent written and verbal communication skills with the ability to handle customer inquiries professionally.

Ability to present information clearly to management, business partners, and other stakeholders.

Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

Ability to work independently while collaborating effectively with team members.

Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and web-based tools.

Comfort working with CRM, document management, and operational systems.

Ability to maintain confidentiality and handle sensitive business information appropriately.

Willingness to adapt to changing priorities and support additional operational needs when required.

Benefits:

Competitive hourly pay range of approximately $20.00 - $21.50 per hour.

Remote work flexibility.

Day-one health benefits, including medical, dental, and vision coverage.

Flexible spending account options, including HSA and FSA plans.

401(k) plan with company match eligibility from day one.

Paid time off, sick leave, and volunteer time off.

Paid parental leave options.

Employer-paid life and disability insurance.

Wellbeing support programs.

Flexible work environment with a casual dress culture.

Opportunity to contribute to a growing organization focused on customer service and operational excellence.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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