Supervisor

Job Title: Supervisor (Service Operations) Job Summary The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery. Key Responsibilities

1. Operations Management

Supervise daily operations to ensure services are delivered efficiently and on schedule Monitor workflow, staff allocation, and service quality Resolve operational issues promptly to minimize disruption

1. Staff Supervision & Training

Lead, guide, and motivate frontline staff Conduct on-the-job training for new and existing employees Prepare duty rosters and manage attendance Ensure staff comply with company policies and procedures

1. Customer Service

Handle customer inquiries, feedback, and complaints professionally Ensure a high level of customer satisfaction and service standards Build and maintain positive customer relationships

1. Quality Control

Ensure service quality meets company standards and client expectations Conduct regular checks and inspections Implement improvements where necessary

1. Sales & Performance (if applicable)

Monitor team performance against KPIs or sales targets Upsell services or products where appropriate Prepare performance reports for management

1. Compliance & Safety

Ensure adherence to workplace safety, hygiene, and regulatory requirements Maintain proper documentation and reporting Enforce discipline and safe work practices

1. Administrative Duties

Prepare daily/weekly reports Manage inventory, supplies, or equipment (if applicable) Coordinate with management on staffing and operational needs