OpenShift Engineer (L1 Support)

Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting Monitor cluster health, workloads, and infrastructure using standard monitoring tools Perform routine operational tasks such as:

User access management Pod/application restarts Log analysis and basic issue diagnosis Escalate complex issues to L2/L3 teams with proper documentation and initial analysis Support deployment activities and assist in CI/CD pipeline operations Maintain system availability, performance, and reliability in line with SLAs Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues Create and maintain operational documentation, runbooks, and knowledge base articles Participate in incident management, problem management, and change management processes Be open to learning and supporting additional platforms/tools integrated with OpenShift 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms Basic understanding of: Containers (Docker/CRI-O), Kubernetes/OpenShift architecture, Linux systems and command line .Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)

Understanding of networking fundamentals (DNS, load balancing, ingress) Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus Basic scripting skills (Shell/Python) are advantageous Strong troubleshooting and analytical skills Experience in banking or financial services environments (preferred but not mandatory) Exposure to cloud platforms (AWS, Azure, or GCP) is a plus Familiarity with ITIL processes (incident, problem, change management)