Virtual Medical Assistant (MST)

About Us: Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role: Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00-5:30 pm MST.

Patient care:

Receive Warm hand off of patients from internal and external call transfers

Verify contact info

Schedule first MD visit

Establish plan for vitals

Conduct initial KCCQ survey

Obtain baseline vitals if able - to include weight

Medication reconciliation

Verify Medical history/diagnostics

Arrange for lab draw

Arrange for Diagnostics

Prepare patients for physician visits.

Connect with patients, ensure video and audio work, add interpreters as needed.

Obtain signed consent.

Obtain photos of insurance cards

Clinical duties:

Utilize translator services to communicate with non-English speaking patients

Chart prep

Initiate visit

Document symptom's

Record patient’s height, weight and vitals based on outside records or patient's self reported information.

Identify and document the patient's preferred pharmacy in their chart under Profile.

Maintain communication with provider, reporting information relevant to visit

Administrative tasks:

Schedule follow up appointments

Appt confirmation calls for next day

Chart checks

Chart Prep for visits for the next day

About You: Education : High school diploma or equivalent

Certifications : Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required

Experience :

1-3 Years of experience as a Medical Assistant within Cardiology

Experience with providing virtual care to patients

Soft Skills:

Exceptional people skills and a GREAT communicator

Passion for delivering an outstanding patient experience

Detail-oriented with a focus on processes

Fast learner while being flexible and adaptable

Outstanding organizational and multitasking abilities

Self-driven and excited to support new technology

About Our Culture: We are mission-driven : we're revolutionizing the way cardiovascular care is delivered

We are fast-paced & agile : we move quickly, iterate often, and value experimentation

We are remote-first : flexibility, autonomy, and trust are at the core of how we operate

We care about diversity : diversity allows us to build an excellent patient experience

We care about each other : we are stronger together through a culture of mutual respect and active support.

We are an equal opportunity employer : we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status