Application Support Agent (French & Italian)

We are looking for a communicative and customer-focused Application Support Agent fluent in French and Italian to join our team. The ideal candidate will bring a proactive attitude and a passion for delivering excellent support experiences.

Daily tasks

• Support users with application-related questions and issues.
• Investigate and troubleshoot reported incidents.
• Manage tickets and follow up with users until resolution.
• Work closely with other support and technical teams.
• Ensure a positive user experience through clear and professional communication.
• Document solutions and share knowledge with the team.
• Help improve support processes and service quality.

Requirements

• Strong communication skills and a customer-centric approach
• Fluency in French and Italian (both written and spoken)
• Previous experience in IT support is advantageous
• Familiarity with troubleshooting and system navigation
• Experience with tools such as ServiceNow (SNOW) is a plus

Nice to have: ServiceNow