Vendor Operations Associate

Manage day-to-day relationships with vendors and suppliers, ensuring SLAs and contractual terms are consistently met

• Support vendor onboarding, due diligence, and documentation processes
• Track and evaluate vendor performance through KPIs, scorecards, and periodic

business reviews

• Coordinate with Procurement, Finance, and Operations to resolve vendor-related issues

and escalations

• Maintain the vendor database, contracts, and renewal timelines to ensure accuracy and

compliance

• Support cost negotiations and identify opportunities for process and cost efficiencies
• Prepare reports and dashboards on vendor performance for management review

Experience

• 2-4 years of experience in vendor management, procurement, or supply chain
• Experience working cross-functionally with Procurement, Finance, and Operations
• Prior experience in e-commerce or retail is a plus

Qualification

• University degree graduate is required

Mindset & Skills

• Strong negotiation and vendor relationship management skills
• Detail-oriented, with strong organizational and multitasking abilities
• Proficient in Excel/Google Sheets, with familiarity in ERP or vendor management

systems

• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Why This Role Matters

• Vendor relationships directly impact product availability, cost efficiency, and customer

experience

• This role ensures Mumzworld's vendor ecosystem operates smoothly and reliably,

directly supporting the company's growth ambitions