Sales Development Representative

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Job Scopes/Responsibilities:

• Generate and qualify sales opportunities through outbound prospecting, inbound lead follow-up, and account research.
• Build and maintain relationships with prospects and existing customers across the sales lifecycle.
• Manage contract renewals, customer inquiries, and account administration activities.
• Identify upsell, cross-sell, and account growth opportunities, and collaborate with the sales team to progress them.
• Engage customers and prospects through phone, email, LinkedIn, webinars, and marketing campaigns.
• Develop Account Point Of View (POV) and identify case studies for account development.
• Partner with Business Development Managers, Customer Success, Technical Support, and other internal teams to ensure a seamless customer experience.
• Maintain accurate customer, opportunity, and contract records within Salesforce CRM.
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Esker solutions.
• Keep abreast with sales skills, market understanding, solutions knowledge and prospecting approach and tools to generate valuable business opportunities.

Job Requirements and Qualifications:

The ideal candidate should possess the following qualifications, skills, and competencies:

• Bachelor's Degree or 1 plus year of related experience.
• Minimum 1 year of lead qualification or cold-calling experience.
• Excellent verbal and written communication skills (Chinese & English speaker).
• Knowledge of Salesforce and CRM systems is a plus.
• Prior insides sales experience is a plus.
• Proven ability to leverage LinkedIn and social selling techniques for prospecting and account development.
• Experience working with sales pipelines, lead qualification processes, and outbound prospecting campaigns is preferred.
• High energy, self-motivated, and results-driven attitude.
• Ability to take initiative and work independently.
• Comfortable operating in a fast-paced, dynamic environment.
• Strong organizational, analytical, and time-management skills.