Customer Service / Data Entry – Apparel Industry

Key Responsibilities

• Enter and process customer purchase orders accurately and efficiently
• Review orders for pricing, quantities, styles, colors, sizes, and shipping information
• Maintain and update customer accounts, order details, and product information
• Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
• Provide customers with order confirmations and status updates
• Coordinate with Sales, Production, Warehouse, Shipping, and Accounting departments
• Monitor open orders and follow up on pending or delayed shipments
• Assist with order changes, cancellations, returns, credits, and other customer service requests
• Verify data accuracy and correct discrepancies when needed
• Maintain organized customer records and documentation
• Communicate professionally with customers by phone and email
• Assist the Customer Service and Sales teams with additional administrative duties as needed

Qualifications

• 2–3 years of Customer Service and/or Data Entry experience
• Apparel, fashion, wholesale, or consumer products experience strongly preferred
• Strong data-entry skills with excellent accuracy and attention to detail
• Experience processing customer purchase orders
• Proficient in Microsoft Excel, Outlook, and general computer applications
• Strong written and verbal communication skills
• Excellent organizational and time-management skills
• Ability to prioritize multiple orders and deadlines
• Comfortable working in a fast-paced, team-oriented environment
• Dependable, professional, and able to follow through on customer requests