Senior Solutions Engineer

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description: As a D2L Senior Solutions Engineer, you will act as a strategic technical leader responsible for designing, developing, and delivering innovative, scalable, and secure solutions that address complex business challenges. This role requires a blend of deep technical expertise, strategic thinking, and strong communication skills to effectively partner with cross-functional teams, customers, and stakeholders. You will be at the forefront of driving solutions, enabling digital transformation, and ensuring alignment between technology and business objectives.

Others on the team look up to you for your expert guidance and coaching and you regularly share best practices and tips to help others grow and develop.   

Major Responsibilities:

Become a hands-on expert in the Brightspace platform. You  won’t  just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.  

Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment. 

Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.    

Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.  

Conduct needs analysis sessions with prospects to understand their infrastructure,  needs  and potential customizations they may  require . 

Provide feedback to product management teams  regarding  use cases and trends in the field.  

Create technical documentation and materials as  required  for your prospects.    

Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.  

Attend sales presentations, meetings, and conferences as  required  (travel 25-50%), and be willing to work various hours across North America from PST to EST.    

Engaging in proposal writing - review requirements,  identify   optimal  product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses. 

Competencies:

Strong drive to achieve results .

Strong personal leadership skills with passion to coach and mentor others.

Organized and analytical, with excellent communication and presentation skills.

Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs.  

Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way.   

Skills & Experience

5+  years experience  in a related role; further experience in pre-sales consulting viewed advantageously   

Must be very comfortable with technology and a ‘button clicker’ personality  

Must be familiar with learning management systems, Brightspace being a bonus   

Should also understand the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems   

Have a deep interest in education, corporate learning and educational technology   

Be confident in front of audiences in an ‘expert’ capacity   

Be highly engaging in person and virtually   

Must have excellent writing and comprehension skills    

Be experienced working with remote teams and communicating via instant messaging, online forums, and through email    

Should be moderately comfortable with last minute demands for travel and be ready to be flexible with a variety of incoming requests  

Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision  

Demonstrated fluency in both English and Spanish, with excellent written and verbal communication skills, is essential.

Must be able to travel 3 0%+

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

Impactful work transforming the way the world learns

Flexible work arrangements

Learning and Growth opportunities

Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program

2 Paid Days off for SkillsWave-related activities like exams or final assignments

Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)

Retirement planning

2 Paid Volunteer Days

Competitive Benefits Package

Home Internet Reimbursements

Employee Referral Program

Wellness Reimbursement

Employee Recognition

Social Events

Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.