Manager - Data Entry (CDC Wang noi)

Key Responsibilities

1. Operational Management

• Oversee the preparation, validation, and issuance of operational documents, including invoices, manifests, proof of delivery (POD), and other logistics-related documentation.

1. Quality, Compliance & Governance

• Establish and maintain Data Quality standards to ensure high levels of accuracy and integrity across all data entry activities.
• Lead internal audit processes to monitor compliance, identify risks, and implement corrective and preventive actions.

1. Process Excellence & Digital Transformation

• Analyze and redesign business processes through process mapping, workflow optimization, and standardization.
• Maximize the utilization of Warehouse Management Systems (WMS) and other digital technologies to improve operational performance.
• Collaborate with IT, WMS Super Users, and cross-functional teams to implement system enhancements and automation initiatives.

1. Resource & Financial Management

• Develop workforce planning strategies to ensure appropriate staffing levels based on operational demand.
• Manage labor costs, overtime, and departmental operating expenses within approved budgets.

1. Leadership & People Development

• Provide leadership, coaching, and performance management to build a high-performing and engaged team.
• Develop and monitor individual and departmental Key Performance Indicators (KPIs).
• Ensure employees receive appropriate training in accordance with the established Training Matrix, including onboarding and continuous development programs.
• Identify and develop high-potential employees through succession planning and talent development initiatives.
• Foster a culture of accountability, collaboration, continuous le

1. Stakeholder & Customer Management

• Build strong working relationships with Operations, Customers, Suppliers, Transport Providers, and other key stakeholders.
• Serve as the primary escalation point for issues relating to Data Entry operations and customer service.

Qualifications: Bachelor’s degree in Logistics, Business Administration, Information Systems, Data Management, or a related field. 3-5 years of experience in Data Entry, Data Analysis, Warehouse, or Logistics operations. Proficient in Microsoft Excel and ERP/WMS systems. Strong analytical skills with the ability to maintain accurate and reliable data. Knowledge of warehouse processes. Excellent attention to detail, accuracy, and problem-solving skills. Ability to work under pressure and meet tight deadlines. Good communication skills and ability to work effectively with cross-functional teams. Good command of English, both written and spoken.