Client Experience Officer

Responsibilities:

Client Support & Communication: Answer inbound calls, emails, and walk-in requests while providing clear, empathetic solutions. Issue & Complaint Resolution: Take ownership of client problems, troubleshoot issues, and escalate complex concerns to internal teams. Feedback Collection: Design surveys, review client feedback, and prepare reports to measure satisfaction. Relationship Management: Maintain accurate records of client interactions in CRM systems and build long-term loyalty. Cross-Functional Collaboration: Work with sales, marketing, and product teams to align company operations with client needs

Requirements:

Minimum academic qualification of a Bachelor's degree in any related discipline  Previous experience in a similar role within a clinic is preferred.

Cheerful, with excellent communication and interpersonal skills, with the ability to build rapport and establish trust with patients. Strong organizational skills, with the ability to prioritize tasks, manage multiple appointments, and maintain attention to detail. Proficient computer skills, including experience with electronic medical record systems.