Service Advisor

Duties and Responsibilities:

• Responsible for implementing the experiential repair service reception process and ensuring effective results
• Achieve monthly operational targets assigned and be accountable for results
• Implement after-sales marketing activities and be responsible for achieving personal activity goals
• Handle on-site customer complaints promptly and be accountable for the resolution
• Implement 5S and safety management requirements on-site and ensure successful execution
• Complete other tasks assigned by the management, including temporary tasks

Qualifications:

• Diploma or higher in Automotive Repair or a related field
• Majors in Marketing Management, Automotive Application and Repair, Automotive Repair Technology or similar
• Over 3 years of experience in customer service reception or in a similar role
• Familiar with automotive structures, service etiquette, and reception knowledge
• Possess a valid driver’s license and be proficient in driving
• Proficient in computer operation and Microsoft Office software

Skills: Maintenance Engineering, Automotive Engineering, Vehicle Maintenance, Customer Service, Vehicle Inspection