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Technical Engineer

BYDSerangoon, Singaporemycareersfuturepublicēts 03.10.2026
Skatīt vakanci
39 citas vakances uzņēmumā BYD →
Obligāti:Hybrid

Key Responsibilities

  1. Technical Support

• Provide on-site and off-site technical support to dealers/workshops • Manage and resolve technical support tickets within defined SLAs • Escalate unresolved cases to HQ/relevant technical teams

  1. ILS (Integrated Logistics Support) Maintenance

• Maintain and update technical manuals • Maintain and update Special Service Tools (SST) list and tool inventory requirements

  1. APTC (Technical Campaign) Management

• Fan out technical campaign bulletins/instructions to dealer network

  • Track and follow up on campaign closure status and compliance across all affected vehicles/dealers
  1. Data Analysis & HQ Feedback

• Analyze field data,failure trends, and recurring technical issues • Report findings to HQ and track feedback/resolution to closure

  1. Technical Activities

• Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp •Coordinate participation and logistics for these programs across dealer network

  1. Training & Competency Development

• Develop training materials and curriculum for dealer technicians • Conduct technical training sessions and competency assessments • Track training completion and skill-gap closure

  1. Warranty Claims

• Review, validate, and process warranty claims for technical accuracy • Liaise with HQ on warranty policy and claim disputes

  1. Technical Hotline (Internal Support)
  • Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries
  1. HQ Support

• Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies

  1. Lubricants & Accessories

• Provide technical guidance on approved lubricants and accessories • Support technical evaluation/testing of new lubricant/accessory offerings

  1. Work Procedures Localisation
  • Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context)

Key Requirements • Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering • 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred)

  • Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems

• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation • Experience conducting technical training or coaching dealer technicians is an advantage • Willing and able to travel to dealer/distributor sites for on-site support • Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders

  • Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools

•Preferred with valid driving license