Hearing & Administrative Support

Your tasks

Monday to Friday 9am to 5pm If you enjoy helping people feel listened to-especially when their needs are complex-this role offers meaningful work within a busy, public-facing environment. Our Client is hiring for a reputed client to provide support that helps individuals participate in justice effectively, using clear information, empathy, and efficient administration.

• Undertake administrative tasks to prepare for, facilitate and complete hearing activities
• Provide support to users and stakeholders through face-to-face engagement, telephone (incoming and outbound), and responding to correspondence in a range of formats
• Use service scripts and knowledge articles to direct people to the right services and provide specific, consistent guidance
• Follow complaints policies and procedures, respond promptly to reduce escalation, and keep systems up to date as required
• Support operational activity by processing work using standard operating procedures and meeting performance and service standards
• Handle case files with accurate data entry and secure information management, following retention and data loss protocols
• Assist with jury service tasks including selection, deferral, reassignment and attendance tracking (plus processing related expenses and court fees)
• Help with listing and scheduling, including supporting urgent matters and adherence to listing policies
• Support health and safety activity including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance

Additional information

• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required, with immediate response where needed
• Support enforcement procedures by undertaking financial assessments, aiding fine collection, and producing basic statistical and financial reports

Requirements

• A calm, confident approach when dealing with people with specific or complex needs
• Clear, consistent communication and strong customer service mindset across multiple contact methods
• Attention to detail for accurate administration, secure handling of information and compliance
• Ability to follow processes and service scripts while adapting to the needs of the user

How to apply

Ready to make a real difference while building your skills in a supportive, structured team? Apply now and take the next step with our Client in London.

Other

Customer Service (Hearing & Administrative Support - AO) Location: London

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.