Last Mile Area Manager ( Cairo )

About us :- Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job Duties:- • Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area; set and deliver weekly targets. • Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips. • Manage COD delivery execution and reduce failed and fake delivery attempts. • Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy, sustainable range. Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile. Backlog & Aging Control • Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when demand spikes. • Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels. • Enforce exception-handling, scanning, and dispatch discipline across all hubs. • Own cost-per-package for the area; manage courier contract rates and right-size structural capacity. • Lead, coach, and develop hub leads and supervisors; build a performance-driven culture. • Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross- functional issues and protect merchant experience. • Produce clear, data-driven weekly performance reviews for leadership

Job Requirements:- Bachelor's degree in Business, Logistics, Engineering, or a related field. • 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams. • Strong data literacy — confident with Excel, dashboards, and operational metrics. • Proven fleet / courier management and capacity-planning experience. • Strong problem-solving and root-cause analysis skills. • Fluent Arabic; good written and spoken English. • Based in Greater Cairo and able to travel across assigned hubs.