case manager

Abilities Management, Case Manager

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day. In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the L?k?????n peoples, and the Esquimalt and Songhees Nations.

Location: Victoria, BC Employment Type: Full-Time Regular Number of in-office/on-site days: 2 days per week Annual Salary Range: Exempt Band 3, MIN $86,500.00 - MED $101,650.00 - MAX $116,800.00

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job. In addition, our pay philosophy is to align with the median of the comparable market and to be considerate of internal equity comparisons.

Closing Date (MM/DD/YYYY): 09/20/2026

Are we right for you...

We?re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC. We are an organization that has a people-first approach and considers people first in every business decision that we make. We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation. ? It?s an exciting time to be in the public transportation sector and we?re looking for a creative and passionate leader to join our team. Not only would you be joining an engaged organization, but you?d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for. Keep reading to find out if this role is meant for you!

What you'll be doing...

The Abilities Management Case Manager plays an important role in BC Transit?s People and Culture team by supporting employees and leaders through occupational and non-occupational injury and illness claims. In this role, you will provide thoughtful, timely and confidential case management support that helps employees safely remain at work or return to sustainable work as soon as medically appropriate. You will work closely with employees, leaders, People and Culture partners, Payroll, union representatives, health care providers, WorkSafeBC and insurers to remove barriers, support clear communication and promote early, safe and sustainable return-to-work outcomes. Your work will include a mix of WorkSafeBC claims, sick leave and short-term illness or injury cases, long-term disability coordination, return-to-work planning and medical accommodation support across unionized and exempt employee groups. This is a hands-on case management role that requires strong judgment, careful documentation and the ability to manage a high-volume, varied caseload while knowing when to seek guidance or escalate complex matters.

In this position, you will get the opportunity to:

• Adjudicate and manage a high volume case load of disability case management activities for occupational and non-occupational injuries and illnesses, with a focus on safe, timely and sustainable return to work.
• Maintain regular, supportive communication with employees while collaborating with care providers, leaders and union representatives to understand progress, needs and barriers.
• Assess fitness for work using bona fide medical and functional information, to identify opportunities for early intervention, modified duties or accommodation support.
• Interpret medical and functional information within the scope of the role and translate restrictions, limitations and abilities into clear, practical workplace recommendations for leaders and employees.
• Develop individualized return-to-work plans that reflect an employee?s functional abilities, medical restr