Front Desk Lead
Join Our AoPS Academy as a Front Desk Lead!
As full-time Front Desk Lead at our AoPS Lexington location, you will play a key role in helping your campus grow and flourish. In this role, you will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.
The Front Desk Lead will:
Serve as an intermediary between the Front Desk Associates and the full-time campus team, supporting campus operations and helping ensure the front desk team is set up for success
Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance
Assist with outreach and inreach events, helping coordinate front desk involvement and presence
Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
Warmly welcome both current and prospective students and their families
Manage and respond to customer inquiries both by phone and email
Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
Use internal database to generate reports and lists, and perform data entry tasks
Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
Organize and prepare classroom and office supplies
Take inventory to support campus operations
Supervise students between classes
Perform light cleaning duties and tidying up the facility
Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
Assist full-time staff with other campus procedures to ensure things are running smoothly
Other duties as assigned
The ideal candidate has:
A proactive, initiative-taking approach to problem-solving
The ability to gain a deep understanding of AoPS Academy operations and culture
A commitment to supporting enrollment goals
Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
Strong organizational and computer skills
Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
Ability to work both independently and collaboratively
Flexibility to effectively solve problems under pressure
Administrative and/or customer service experience
Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
Motivated to learn new technologies
Maintains customer confidentiality
Excited about our mission of motivating high-performing students
Ability to lift up to 25lbs
Work Schedule:
This is an in-person, full-time position at our Lexington campus. As a year-round program, our schedule includes a mix of daytime, evening, and weekend hours. Flexibility across all three is required.
Our team is currently seeking candidates that can work the following days and hours during the academic year:
Day Time (ET) Shift Length
Monday 10:30 AM - 7:00 PM 8 hrs (30 min lunch)
Tuesday 10:30 AM - 7:00 PM 8 hrs (30 min lunch)
Wednesday 10:30 AM - 7:00 PM 8 hrs (30 min lunch)
Thursday 10:30 AM - 7:00 PM 8 hrs (30 min lunch)
Friday 10:30 AM - 7:00 PM 8 hrs (30 min lunch)
Campus Location:
This is an in-person position at our Lexington Campus (1088 Lexington St. Waltham, MA. 02451). Candidates must be located in Lexington/Waltham, MA or the surrounding area and must be able to commute to our campus.
Benefits
Pay Rate : 23.11 - 23.84/hour.
Impact : Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
Culture : Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
Benefits: Multiple options for Medical, Dental and Vision plans
Future Planning: 401k retirement plan with company match
Quality of Life : PTO plan and supportive leadership
About AoPS Academy
AoPS Academy is a year-round educational enrichment program.
Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.
AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.
We have opened 20+ academies across the nation since 2016 and are still growing!
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.