Operations Supervisor

Job Title: Remote Operations Supervisor Department: Operations & Supply Chain Management Work Model: 100% Remote Job Purpose: Manage and monitor the daily performance of drivers and field staff to ensure smooth operations, achieve maximum productivity and compliance, and facilitate seamless financial and administrative flow between the field and management. Detailed Responsibilities: Attendance & Readiness Management: Communicate directly via WhatsApp with field staff 30 and 15 minutes prior to shift start to ensure readiness.

Escalate tardiness or absence to the direct supervisor 10 minutes before shift start for immediate action.

Performance Supervision & Evaluation: Continuously supervise workflows to ensure full driver adherence throughout shift hours.

Conduct routine performance reviews every 3 hours.

Monitor unexplained downtime (1 to 2 hours) and report it immediately to management.

Data Management & Financial Coordination: Receive end-of-day closure reports (total orders and collected cash).

Accurately enter and process data using Microsoft Excel.

Submit approved financial and operational reports to the accounting department within set deadlines.

Qualifications & Requirements: Technical Skills: Basic to intermediate proficiency in Microsoft Excel and data management principles.

Language Skills: Very good level of spoken and written English.

Equipment: A personal PC/laptop and a reliable, high-speed internet connection.

Personal Attributes: Firmness, strong follow-up abilities, meticulous organization, and the capacity to work under pressure remotely.

Compensation & Benefits: Base Salary: EGP 7,500 per month.

Incentives: Quarterly bonus tied to meeting performance standards and full operational compliance.

Excel Proficiency: Ability to accurately enter and compile order data and collected amounts.

Digital Communication: Professional handling of messaging applications (e.g., WhatsApp) for real-time coordination.

English Proficiency: Very good level in spoken and written English to facilitate communication and reporting.

Soft Skills & Behavioral Competencies: Discipline & Accuracy: High attention to detail and accurate review of financial and productivity data.

Firmness & Rigorous Follow-Up: Strong time management skills and the ability to hold the field team accountable to schedules.

Rapid Escalation: Proactively reporting issues to management as soon as they occur (e.g., delays or work stoppages).

Work Environment Requirements: Remote Work Capability: High self-discipline to work 100% from home.

Technical Equipment: Availability of a personal PC/laptop in good working condition.

Network Connectivity: A strong and stable internet connection throughout shift hours.

Application Requirement Submission of an updated Resume/CV containing relevant experience and personal details.