Application Support & Help Desk Specialist

Responsibilities Receive issues and system errors reported by employees, identify their causes, resolve them, and ensure the solutions are fully implemented.

Handle cheque-entry issues reported by branch employees, including: Cancelling transactions from the rejection list.

Modifying documents.

Verifying the availability of machines or suppliers.

Resolve branch-related settlement and policy issuance issues by: Returning requests to “Under Review” status.

Deleting settlement receipts.

Instructing employees to specify the payment type.

Following up to ensure the issue has been resolved.

Verify that no active loans are assigned to resigned coordinators, then remove their accounts and access from the system and related sites.

Receive reports of network connection failures between branches and the head office, identify the cause, notify the service provider, and follow up until resolution.

Handle technical issues related to: Computers.

Printers.

Fingerprint machines.

Network connections.

Coordinate with network engineers and technical support when issues cannot be resolved remotely.

Create new system user accounts for employees.

Assign screen and report permissions based on job role and work location.

Grant system access permissions for new branches to eligible employees.

Revoke or update system permissions in cases of employee transfers or branch closures.

Bachelor’s degree in Engineering, Computer Science, or a related field.

Excellent communication and interpersonal skills, with the ability to support non-technical users effectively.

Strong knowledge of Windows operating systems and common Microsoft Office applications.

Experience using help desk ticketing systems and remote support tools.

Ability to work independently and collaboratively within a team.