Operations Executive

About the company

At Aeroviation, we believe everyone deserves the opportunity to touch the skies. We are an aviation education and training company dedicated to inspiring and developing future aviators through engaging aviation programmes for children, youths and adults.

Your tasks

1. Operations Management and Coordination

• Coordinate daily class schedules, instructor rosters and programme arrangements to ensure smooth and timely delivery.
• Monitor upcoming classes, student enrolments, instructor availability and operational requirements, identifying potential issues before they arise.
• Coordinate manpower, resources, facilities and equipment to support classes, programmes and company activities.
• Ensure operational tasks are completed accurately, on time and according to established procedures.
• Respond promptly to operational issues and coordinate appropriate solutions with the relevant team members.
• Maintain proper records, documentation and operational updates.

2. Student and Customer Experience

• Serve as a key point of contact for parents, students and business customers regarding class schedules, programme updates and enquiries.
• Communicate professionally and promptly, ensuring that customers receive accurate information and appropriate follow-up.
• Conduct customer consultations to understand individual learning goals and recommend suitable aviation programmes.
• Monitor outstanding enquiries and follow-ups to ensure that no customer request is overlooked.
• Handle feedback and service issues professionally, escalating matters when necessary.

3. Student Management System and Administration

• Maintain accurate student information, class records, attendance and scheduling details within the Student Management System (SMS).
• Assist with troubleshooting basic system issues and coordinate with relevant parties when technical support is required.
• Maintain accurate operational trackers, reports and documentation.
• Identify gaps in administrative workflows and recommend ways to improve accuracy and efficiency.

4. Event and Programme Execution

• Assist in planning, coordinating and executing aviation programmes, workshops, student activities and company events.
• Coordinate event logistics, manpower, materials, schedules and customer communications.
• Ensure that all preparations are completed before the event and that activities run according to plan.
• Provide on-site support when required and resolve unexpected issues effectively.
• Work with the relevant teams to ensure a positive experience for students, parents, partners and other stakeholders.

5. Business and Sales Support

• Support sales activities by responding to enquiries, conducting programme consultations and following up with prospective customers.
• Maintain accurate lead records and track the progress of customer enquiries through the sales process.
• Identify opportunities to improve customer conversion, retention and programme participation.
• Work collaboratively with the sales and marketing teams to support enrolment targets and business initiatives.

6. Continuous Improvement and Team Collaboration

• Identify recurring operational challenges and propose practical solutions to improve workflows.
• Take initiative in improving existing processes, documentation and coordination methods.
• Work closely with instructors, management and other team members to ensure alignment on operational priorities.
• Communicate potential issues early, provide timely updates and follow through on assigned tasks.
• Undertake other reasonable operational responsibilities as required to support the company's needs and growth.

Requirements

We are looking for a proactive, organised and execution-driven Operations Executive to support our growing team. This role is ideal for someone who enjoys coordinating people, solving problems, engaging customers and ensuring that daily operations run smoothly.

We are not looking for someone who simply waits for instructions. We want a team player who takes ownership, anticipates operational needs and actively contributes to improving the way we work.