Customer Support Team Lead (Lab)

Kyiv based position

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen , with development teams in Denmark , Ukraine , North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services customers in over 100 countries. Our growing talent pool of over 2300 employees spans 45+ nationalities . 3Shape as an employer is committed to Ukraine . Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you.

We are looking for a Customer Support Team Lead with strong communication skills, and the desire to make a difference for the customer and the company. Our ambition in Customer Support is to exceed customer expectations. We provide support to the world’s leading dental supply companies, small- to large scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleague to help us to serve this constantly growing customer base and achieve our goals. Responsibilities: Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer service

Working with key resellers to ensure overall satisfaction with support services

Create and maintain an inspiring team environment with an open communication culture

Support day-to-day operations and driving internal support projects and initiatives

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Escalations management

Collaborate with other departments

Requirements: Experience in customer care function minimum 4 years

Experience as Customer Support Team Lead/Supervisor

Understanding of customer support key performance indicators

Excellent communication and leadership skills

Organizational and time-management skills

Ability to work independently with limited direction and supervision

Experience teaching, coaching, or training others

Positive attitude to work and working tasks

Advanced level of spoken and written English

Being the part of us means: Meaningful work that helps to change the future of dentistry

Work in a unique, professional, friendly and supportive environment

Constant professional growth and development

A healthy work-life balance

Possibility of flexible remote work combined with work from the office

Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc

A parking lot with free spaces for employees

Occasional business trips to Western Europe

Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Want to join us and change the future of dentistry? For more information, watch our corporate video youtu.be/38-_SfPBptw , visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com . Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies or on DOU website https://jobs.dou.ua/companies/3shape-ukraine/ You can follow us on social media: www.facebook.com/3Shape www.youtube.com/user/3shape