Logistic Coordinator (Bilingual in Chinese)

About YQN:

We are a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of us. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking, and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.

Job Responsibilities

Ensure smooth and timely freight process flow.

Ensure accurate and timely data entry into our operating system.

Track and trace shipments as required.

Utilize Process Monitors and Workflows daily.

Ensure timely movement and delivery of freight to customers.

Ensure documents are sent to the customer or broker in a timely manner for customs purposes.

Ensure accurate and timely client invoicing.

Interact with our customers in arranging their shipments, exceeding customer service expectations.

Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)

Meet compliance requirements at all times.

Understand department process flow, constantly looking for areas of improved efficiency.

Ensure all customers' standard operating procedures are followed and updated.

Overseas communications, timely responses to emails and requests (internal and external)

Requirements

Bachelor’s degree preferred

Previous experience in a similar role is highly preferred

Excellent communication and interpersonal skills

Excellent customer service and client relations skills

Quick critical thinking and problem-solving abilities

Ability to use computers, software, and other technology for inventory and communication purposes

Excellent interpersonal, written, and verbal communication skills

Have a passion for logistics and a desire to grow with our fantastic team

Freight forwarding experience preferred

Professional proficiency in English and Mandarin is required

Job Type: Full-time, On-site

Pay: $20 - $25/hour

Benefits: Medical/Dental/Vision Insurance, 401(K), PTO