Second Line Support Technician Senior Specialist
Join us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Key accountabilities & decision ownership
Provide strong technical support in transmission
Ensure proper and timely handling of individual/global complaints related to transmission area
Development, report and implementation of enhancement projects and work streams
Implement preventive software correction packages on transmission nodes to solve transmission network problems
Provide troubleshooting, analysis & problem solution for critical situations
24x7 2nd line support on call for transmission network emergencies reported by internal customers, to fix critical problems
Attending on site events if needed
Implement and report transmission network activities to management for proper follow-up
Follow the escalation & reporting procedure in due time
Attend all assigned trainings, sessions, or workshops
Core competencies, knowledge, and experience
BSc in telecom engineering
Minimum 6 years of experience in relevant field
Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)
Good understanding of MW planning basics
Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent
Good knowledge of BH nodes/routers: HU or equivalent
Good understanding for the GSM/3G/4G network
Python programming knowledge is a plus
Automation & scripting tools developing experience is a plus
Good communication/management skills
Who we are
We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.
Together we can.