Nurse Manager - CBOC Clinic

About the company

The incumbent will serve as the Nurse Manager at the Community Based Outpatient Clinic (CBOC) in Charleston, WV for the Hershel "Woody" Williams VAMC. The Nurse Manager oversees all operations within the CBOC. They supervise all nursing staff on site and manage all aspects of employee and patient flow. They are responsible for compliance with standards of various accrediting regulatory and agency authorities (e.g. Joint Commission, CAP, OSHA) and ensure quality care is provided.

Your tasks

The Charleston Nurse Manager functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Influences care outcomes by collaborating with members of the interdisciplinary team and creating innovative process improvement initiatives. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs. Ensures the integration of all services provided at the CBOC with those of the parent Medical Center and VISN Works with clinical and administrative leadership to ensure the implementation of safe, effective, and efficient care Coordinates program activities to promote efficient operation and to ensure accomplishment of the clinic mission. Accomplishes performance measures as applicable to the mission Participates in establishing and implementing goals to assure programs, staffing, funding and facilities are provided to meet the purpose of the mission Collects and analyzes operating data, develops reports; analyzes utilization, call patterns, scheduling, and physician practice patterns. Facilitates the delivery of quality health care; ensures a safe environment for employees and patients Provides oversight of performance improvement activities and leadership in improving patient care by increasing employee morale and growth Educates staff on clinical performance measures and monitors compliance. Takes action to address deficiencies as identified. Recruits and retains staff for assigned areas Leads employees and other disciplines in meeting Joint Commission performance standards Guides staff in understanding and meeting clinic performance measures, i.e. PACT measures, secure messaging, 2-day post discharge contact, ambulatory care sensitive conditions, test result notification, patient satisfaction, EPRP and other clinical measures that support optimal patient health and well-being Participates in the development of the budget plan by presenting needs, estimates and justifications for outpatient activities Executes, monitors and adjusts the budget to accommodate approved changes in programs, priorities, or needs Interacts with management and program officials to resolve resource problems and conflicts Fosters an environment, which enhances employee's morale, sense of pride in working for the VA, and appreciation for worth to the organization in order to increase productivity and retention Serves as a representative to pertinent health related organizations, government and community groups in a manner, which promotes a positive image. Conducts projects and studies that will impact the overall functions in areas such as policy development and implementation, work methods, positions management, processes, records control, services, automation, streamlining, program service goals and objectives, personnel management, etc. Keeps the Ambulatory Chief of Staff and appropriate management officials at the primary site apprised of administrative activities and situations, which may impact management decisions. Analyzes and disseminates directive material from higher authorities to responsible personnel as appropriate. Attends meetings of designed committees to present CBOC point of view and provide input and recommendations.. Meets with service-line supervisory staff from the Medical Center on a regular basis and keeps those individuals apprised of activities and concerns within the clinic. Assesses educational needs to implement program or service-level practice changes. Develops and implements an educational plan to meet the needs for self and other staff in a program or service. Validates competencies and assesses the need for interventions.

Requirements

Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification.

Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13089158.

Grade/Level Scope Education

• Nurse I, Level I: Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies. An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required.
• Nurse I, Level II: Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex. An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required.
• Nurse I, Level III: Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience.
• Nurse II: Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience.
• Nurse III: Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting. MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III.

Preferred Experience: 2-3 years management experience Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.

What we offer

VA offers a comprehensive total rewards package

• VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards
• Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Licensure: 1 full and unrestricted license from any US State or territory
• Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM
• Telework: Adhoc Telework Available
• Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized
• Permanent Change of Station (PCS): Not Authorized
• Financial Disclosure Report: Not required

Other

*Note: Foreign education programs/degrees are not creditable as related degrees.