Patient Navigator
Trial Library is an AI-native research platform with a mission to improve healthcare outcomes by expanding access to precision medicine.
About Trial Library Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine. In collaboration with biopharmaceutical manufacturers, payers, and health systems, Trial Library enables the delivery of clinical trials as a standard care option - improving patient access, advancing oncology outcomes, and reducing the total cost of care. Backed by leading healthcare venture capital firms, Trial Library’s platform is currently deployed in 840+ clinics and 3,000+ providers nationwide.
As a Patient Navigator (Ally Navigator), you'll be responsible for guiding patients with cancer and their caregivers through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients, understanding how to best help and serve them during their most vulnerable time. To be successful in this role, you must have extensive knowledge of clinical research and the ability to communicate complex information effectively across various backgrounds and health literacy levels.
Your Responsibilities Serve as liaison between health systems, community providers, and patients
Navigate patients through the clinical trial referral, screening, and enrollment process
Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to care
Facilitate seamless handoff to clinical research sites and ensure transfer of relevant patient medical records
Maintain short- and long-term follow-up with patients as needed
Practice cultural humility when engaging with patients and families
Respond promptly to inbound inquiries from Trial Library users, including patients, clinicians, and researchers
Document and resolve issues that arise throughout the patient experience
Contribute to and refine internal SOPs for Ally Navigation Services workflows
Prepare and maintain weekly status reports on patient tracking, provider outreach, and other Ally Team Navigator activities
Partner with Product, Engineering, and Operations to improve the patient experience and drive adoption of Trial Library through new features, workflows, and service lines
Generate external-facing content for clinical trial education and resources
Support a diverse, inclusive, equitable, and performance-oriented team culture
Your Qualifications Nursing degree or equivalent training (RN, LPN, or NP) required; active license not required
Clinical experience in oncology, hematology, or a related cancer care setting required
Experience in clinical research, patient navigation, or patient advocacy
Strong organizational, communication, and interpersonal skills
Empathetic approach with ability to provide emotional support during high-stress situations
Ability to multitask in a fast-paced environment and prioritize based on importance and urgency
Ability to collect and analyze data from multiple internal and external sources
Comfortable working across diverse stakeholder groups with varying functional priorities
Flexibility and adaptability in response to evolving patient and clinician needs
Multilingual (preferred)
Why Trial Library Meaningful impact — helping patients access clinical trials faster through better technology and workflows High ownership environment — autonomy to build, test, and influence strategy across the business Collaborative team culture — low ego, high trust, and close partnership across functions Opportunity for growth — join at an early stage with meaningful exposure to company-building and decision-making Competitive compensation package including salary, equity, and benefits based on experience
Our Core Values Ally is our favorite moniker The most inclusive approach is worth the work Celebrate measurable improvements in equity outcomes Fearless advocates for belonging Incentives matter to stakeholders choosing our products Taking initiative is actually giving We are accountable for the experience of patients and providers Empathy and humility are the real dynamic duo
Trial Library, Inc. is an equal opportunity employer committed to building an inclusive workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, medical condition, family or medical leave status, political affiliation, or any other characteristic protected by applicable federal, state, or local law.