Administrative Assistant for Senior Sales Leader

At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team. We currently have a part-time opening in our New York, NY office for a Senior Sales Leader. Our position is for 40 hours per week at $26-$30 per hour, based on qualifications. We offer a generous PTO plan, paid holidays, and a 401(k) plan.  This is a fully in-office position, with work from home capability on a limited occasional basis.

Responsibilities include: Inventory Management

Maintaining a system for keeping track of all inventory, as well as timelines for orders in process

Prepping clothing to be delivered and assuring quality of all arriving inventory

Work with CRM and order system to assist with alterations, returns, and delivery of clothing

Occasionally attending client appointments with sales professional when extra assistance is needed

Client-facing Communication:

Providing excellent and timely customer service for any client questions pertaining to their orders and appointments

Setting up appointments and managing follow-up reminders

Arranging pick-ups and deliveries with clients

Problem solving for client issues that come up

Providing administrative support to sales professional

Creating efficient processes for communication and organization

Coordinating daily schedule of both client and intraoffice meetings

Interface with factories, home office, and outside vendors on a regular basis

Assist with payments and order entry

Helping to keep selling materials, such as fabrics, organized

Assist with wardrobe coordination for clients on occasion

Some personal assistance on occasional basis

Prospecting new clients

Using internet and social media, including LinkedIn, Instagram, and Zoom Info for potential client research

Entering leads into proprietary system

Sending introductory and promotional messages

Creating call lists/hot lists for client meetings

Maintaining a professional image to interface with high-end clientele

A successful candidate fits the following criteria: Confident, independent worker

Strong communication skills (verbal, written, listening)

Excellent organizational skills and highly detail-oriented

Outstanding time management skills

Professional customer service skills

Familiarity with LinkedIn

Proficient with Google Suite, experience with Slack and Asana (or similar task-management tool) preferred

A motivated problem solver who is comfortable being flexible in a fast-paced environment

Able to bend and lift 30 lbs

Comfortable with out-of-office errands

Two years administrative experience is preferred.

Experience with a sales-oriented environment is a plus!