Technical Coordinator

·        Prepare quotations for Security Systems and also assist the Technical Manager and Sales Team in preparing commercial proposals and technical submissions.

·        Follow up on outstanding quotations and maintain a quotation-tracking register.

·        Prepare professional customer correspondence relating to technical services.

·        Respond to customer requests, enquiries and documentation requirements in a timely manner.

·        Coordinate communication between customers and technical teams regarding

·        Maintain proper records of customer correspondence and ensure important communications are filed appropriately.

·        Escalate customer complaints, technical concerns and unresolved service issues to the Technical Manager or relevant department.

·        Prepare, complete and process technical contracts and service agreements.

·        Ensure all required customer and company forms are properly completed, signed and filed.

·        Maintain records of contracts/forms

·        Monitor contract expiry dates and provide timely reminders for renewals.

·        Maintain both physical and electronic technical files.

·        Prepare and process invoices for technical services in coordination with the Finance Department.

·        Ensure invoices correspond with approved quotations, purchase orders, contracts and completed works.

·        Track recurring monthly/quarterly/annual charges for alarm monitoring and response services.

·        Provide Finance with supporting documentation required for billing.

·        Monitor outstanding technical invoices and follow up internally on billing discrepancies.

·        Assist with preparation of customer statements where required and payment follow ups

·        Maintain accurate records of technical equipment, tools, accessories and consumables.

·        Maintain stock records and minimum stocks for security equipment

·        Ensure equipment issued to technicians is properly documented.

·        Maintain records of equipment allocated to specific projects or customers.

·        Assist with periodic stock counts and reconciliation.

·        Maintain records of serial numbers, model numbers and warranty information where applicable.

·        Establish and maintain an organized filing system for all technical documents.

·        Ensure documents are correctly named, dated and stored.

·        Maintain electronic backups of critical technical documentation.

·        Retrieve technical records promptly when required by management, technicians, Finance, Sales or customers.

·        Ensure obsolete documentation is appropriately archived in accordance with company procedures.

·        Maintain alarm response service contracts and renewal dates.

·        Coordinate documentation relating to new alarm response customers.

·        Maintain records of alarm activations, response reports and incidents.

·        Ensure alarm response reports are properly filed and available for customer reference.

·        Identify recurring alarm activations and bring them to the attention of the Technical Manager.

·        Ensure changes to customer response instructions are properly authorized and documented.

·        Prepare work orders and job cards for technicians.

·        Coordinate documentation required before technicians attend customer sites.

·        Maintain records of completed technical jobs.

·        Receive and file technician service reports.

·        Track outstanding technical jobs and follow up with the responsible personnel.

·        Assist in scheduling installation, maintenance, and service activities.

·        Coordinate with technicians regarding equipment requirements for scheduled jobs.

·        Assist the Technical Manager in preparing weekly and monthly technical activity reports.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section